Return & Exchange

Return & Exchange

RETURN/ EXCHANGE
 

 Return policy: 

  • We only refund in credit term. No cash refund(s) are allowed. 
  • Returns are applicable on regular priced orders only. This does not include bags, accessories, lingerie products and sale items.
  • All Item(s) must be returned in original condition (unaltered, unworn and unwashed)
  •  All items must be shipped back within 5 working days (Malaysia) / 5 working days (Singapore)/ 14 working days (International) upon item received.
  • Return won’t be processed and accepted if we do not receive RETURN FORM’s email.
  •  All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 

Can I do an exchange if the sizing/ fitting don’t fit me?

Yes, we accept return and exchange. Returns can only made one time per order number.

< Follow the steps >
Step 1) Kindly fill the following RETURN FORM and email to admin@mixiematchie.com with subject “Order #XXXX Return Form

Email subject: Order #XXXX Return Form

ORDER NUMBER:
PRODUCT NAME/ CODE:
REASONS: example (Item do not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / incorrect item received)

Step 2) Shipped back within 5 working days (Malaysia) / 5 working days (Singapore)/ 14 working days (International) upon item received.
Return your items to the address shown below:

MALAYSIA

Name: Mixie Matchie
Address: 48 Jalan Impian Emas 67, Taman Impian Emas 81300 Skudai, Johor, Malaysia
Contact No. : 016 7543716

SINGAPORE

Name: Mixie Matchie (Heayen Pte.Ltd.)
Address: #42 Kaki Bukit Place Singapore 416220

Step 3) After received your returned parcel, store credit will be refunded for your next purchase. You may use it to exchange to the correct size of your preferred item.
 
Store credit will be issued equivalent to the purchase price of each returned item(s), valid for 120 days. Delivery fees to return your order, if any, will not be refunded.


 
 I found a defect on my item but I've already washed it. What should I do?
 We're unable to accept your return as it had been washed. Please check your item upon receive.
 
 I would like to request a refund in cash (in any condition).
 We apologize that we are unable to provide any refunds in cash. We only refund in credit term.
 
 Can I visit your office for the return/exchange?
 Yes. You may drop by the self-collection point. Kindly inform us before you come. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 5 working day upon receiving your parcel.
 
 The colour looks different from the website?
 Colour of products may varies due to studio lighting used and please allow 20% of colour variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

 We don’t accept the following reasons of return/ exchange:

i. Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

ii. For printed items, please note placement of prints will differ for every piece due to cut of fabric.

iii. Colours shown may have slight variance on different screens as different tech devices have different specifications. As such, colours may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.

iv. For light coloured items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.

v. Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
 

Return Terms & Conditions:

Return Reasons

Shipping Cost

Exchange Shipping Cost

  • Item does not fit
  • Do not like the item
  • Quality not up to expectation

Borne by Buyer

Borne by Buyer 

  • Defective Item (Item torn/ big stained)
  • Incorrect item/ size

Borne by Mixie Matchie

Shipping cost will be refunded as store credit

West Malaysia: RM8
East Malaysia: RM12
Singapore: S$6

Borne by Mixie Matchie

Mixie Matchie reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at admin@mixiematchie.com